Frequently asked questions
Delivery, returns, VAT, tracking and payments.
How long does delivery take?
Orders are processed in 1–3 business days, then usually take 6–12 business days to reach you anywhere in the EU. Every product page shows an estimated delivery date, and you'll get a tracking number by email as soon as your order ships.
How much is shipping?
Standard shipping to EU countries is free on orders over €50. Below that it's a flat €4.99.
Will I pay customs fees or extra VAT?
No. All prices include VAT, and there are no extra customs or VAT charges on delivery within the EU.
Can I return my order?
Yes. EU law gives you 14 days to withdraw from your purchase without giving a reason; we extend that to 30 days. Email us within 30 days of delivery and we'll guide you through the return.
What if my item is faulty?
Every product comes with the 2-year legal guarantee that applies in the EU. If something is damaged, faulty or not as described, we'll repair, replace or refund it at no cost to you.
How do I track my order?
Use the tracking link in your shipping email, or enter your order number and email on our Track Order page.
Why might my order arrive in separate packages?
Our products ship from different partner warehouses so they reach you as quickly as possible. If your order is split, you'll get a tracking number for each package.
Which payment methods do you accept?
Major credit and debit cards, plus PayPal, Apple Pay and Google Pay where available. Payments are processed securely; we never see or store your full card number.
How can I contact you?
Email info@buitekas.lt. We reply within 24 hours on business days.